Refund policy

Return Policy

At KALOS LLC, we offer a 2 week return policy. This means you have 14 days from the date of receiving your item to request a store credit.

Eligibility for Return:

To be eligible for a return, the following conditions must be met:

• The item must be in the same condition you received it (unused, unopened, and in original packaging).
• You must have the receipt or proof of purchase.

How to Start a Return:

1. Contact us at info@kalossupps.com to initiate your return.

2. Return Shipping: The buyer is responsible for return shipping costs.

3. Send the item to the following address:

   KALOS LLC
   PO Box 370014
   West Hartford, CT 06137

Once we receive the returned item, we will review it, and if approved, we will issue store credit for the value of the item. Please note, refunds to the original form of payment are not available.

Damages or Incorrect Items:

Please inspect your order immediately upon receipt. If the item is damaged, or you receive the wrong item, please contact us right away at info@kalossupps.com so we can resolve the issue and make it right.

For any questions about our return policy, please feel free to reach out to us at info@kalossupps.com.

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